Handling Fees

The VIP services of Castle & Cooke Aviation Honolulu offer the utmost in comfort and the highest standard for guests who require special attention and discretion in a safe, secure private terminal.

Our ground handling services start well in advance of a corporate flight’s arrival into Honolulu. Upon receipt of a ground handling request, we begin coordinating the following:

1. Secure hotel reservations, ensuring the best hotel and pricing are offered.
2. Handle ground transportation for hire, coordinated with crew and passenger arrival.
3. Crew car at no charge when available.
4. Handle rental car reservations and/or delivery of crew and passenger vehicles at planeside.
5. Notify State of Hawaii ramp control of the arrival and departure of your aircraft. We report delays and unscheduled aircraft movements to and from the mainland and neighbor islands.
6. Handle the formalities of 24/7 USDA inspection for planeside departures to the mainland.
7. Handle 24/7 U.S. Customs planeside clearance for international arrivals.
8. Process U.S. Customs documents and permit to proceed for international departures.
9. Coordinate with our line service for under-the-wing services covering what your aircraft requires: push-back and towing, baggage handling, lavatory and water service, and fueling coordination, as well as provisioning of GSE equipment including tow bars, stairs, and ground power units.
10. Handle in-flight catering, delivered and certified by USDA prior to departure. Catering is stored in a USDA certified kitchen.
11. In-house laundry service and dishwashing, plus storage for miscellaneous items.
12. Allow private vehicles with security passes to access our tarmac for planeside greetings and departures, including transfer of guests in transit and reception of guests in the VIP lounge.
13. Fresh leis provided to all guests on board for arrivals.
14. Ongoing contact with aircraft flight operations and/or crew for updated information regarding your aircraft.
15. Maintain foreign garbage disposal storage certification and arrange for disposal.
16. Dispose of all garbage at no charge, except foreign trash.
17. Maintain U.S. Customs bond.
18. NATA Safety First training.
19. Department of Health and environmental training and requirements.
20. Complimentary papers, ice, coffee, juices, water, welcome beverage service, and light snacks.
21. Comply with all requirements and maintain all documentation for State Airport authority, Department of Health, Department of Homeland Security, and Transportation Security Administration.
22. Pilot preflight planning computer and printer.
23. Receiving, printing, and copying of all weather and flight plan packages as requested.
24. Lighting and security cameras on the ramp and perimeter.
25. 24-hour availability.
26. Collect State required landing fees and taxes, then report and remit to airport and taxing authorities (regardless of payment method).
27. Provide an elegant lobby facility for waiting crew and/or passengers, with full service janitorial for restrooms and customer areas.
28. Local ground transportation via van as needed.
29. AVTRIP points for customers registered and participating in the program.
30. Acceptance of virtually all major credit cards (commercial and fuel), along with virtually all contract fuel providers.
31. State of the art refueling trucks for capacity and reliability.
32. Follow-me truck as requested.
33. Air-to-ground radio capability.
34. Inventory of aircraft consumables such as international insecticides, Prist, and major oils.
35. Disposal of sump fuel and waste oil.

We are the liaison between the government and airport entities and your aircraft, and we serve as the coordinator of third-party services for your aircraft.

You can be assured that we have the appropriate licenses, insurance, and training, and that we meet all compliance regulations to handle your aircraft at Castle & Cooke Aviation.

We look forward to your next trip to the Hawaiian Islands.

Aloha and Mahalo from your Castle & Cooke Aviation Honolulu Team